설명
Empower your website with AI-driven live chat.
The SBNA Chat Widget for CCXAI, developed by SBNA Software Solutions Pvt. Ltd., is designed to enhance your customer support with real-time, AI-powered communication through your CCXAI account. Perfect for e-commerce stores, SaaS platforms, or service-based businesses, this widget offers validated, intelligent chat interactions between your visitors and support agents.
Key Features:
- Lightweight & Fast-Loading: Ensures optimal performance without slowing down your site.
- AI-Powered Chat: Leverages CCXAI’s advanced AI for smart message handling.
- Secure Sessions: Uses your company credentials for protected communication.
- Easy Setup: Configure via a user-friendly admin panel.
- Mobile-Friendly: Responsive design works seamlessly across devices.
- GDPR Compliant: Includes consent checkbox for data sharing.
Ideal For:
- Businesses seeking intelligent support automation.
- Startups needing a reliable live chat solution without third-party dependencies.
- Websites aiming to boost real-time visitor engagement.
For more details, visit the official website: https://ccxai.com
Integrated Service
This plugin integrates with your CCXAI account to load the chat widget within an iframe. It does not rely on third-party services outside of your CCXAI tenant.
CCXAI Customer Chat System
– Purpose: Renders a chat interface in an iframe for live agent interaction.
– Data Sent: Includes Company Name, Customer App Code, a unique UUID (LoginUserId), and optionally user-submitted name, email, and phone number.
– Data Received: Provides the UI and communication interface for live chat.
– When: Triggered on chat form submission or session restoration via sessionStorage.
– User Consent: Requires explicit consent via a checkbox before initiating chat (see Privacy Policy).
– Terms of Service: https://ccxai.com/terms-and-conditions/
– Privacy Policy: https://ccxai.com/privacy-policy/
Contributors & Developers
This plugin is proudly developed and maintained by SBNA Software Solutions Pvt. Ltd.
Website: https://ccxai.com
Support: Contact us via the CCXAI support portal.
Additional Notes
- SEO Optimization: Enhance your site’s visibility with keywords like “live chat,” “AI chat WordPress,” and “customer support plugin.”
- Support: For assistance, refer to the CCXAI documentation or reach out to our support team.
- Future Updates: Expect features like advanced styling options, multi-language support, and enhanced analytics.
SEO Keywords
live chat, WordPress chatbot, CCXAI integration, AI support widget, secure chat WordPress, customer engagement tool, real-time communication, helpdesk plugin, chat support, CCXAI plugin, support automation, AI widget WordPress, chat assistant WordPress, AI customer service, WordPress live chat plugin, customer support automation
스크린샷
Chat widget appearance on the frontend 
Settings screen in WordPress admin 
Example of an active chat session
설치
- Upload the plugin to the
/wp-content/plugins/ccxai-chat-widgetdirectory, or install it directly from the WordPress plugin repository. - Activate the plugin through the ‘Plugins’ screen in WordPress.
- Navigate to Settings > CCXAI Chat Widget.
- Enter your Company Name and Customer App Code (obtained from your CCXAI dashboard).
- Save your settings. The chat widget will automatically appear on your site.
FAQ
-
Do I need a CCXAI account?
-
Yes, a registered CCXAI tenant with access to the Customer Chat Service is required.
-
Is the plugin free?
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Yes, the plugin is free to use. Note that CCXAI services may involve separate pricing plans.
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Can I change the widget style?
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Currently, customization requires custom CSS. Enhanced styling options are planned for future updates.
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How do I update the Customer App Code?
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Change the Customer App Code in the plugin settings under Settings > CCXAI Chat Widget, save, and refresh your site (hard refresh recommended). The updated code will reflect in the chat widget.
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Why aren’t my changes reflecting?
-
Clear your browser cache (Ctrl+Shift+R) and any WordPress/server cache. Ensure the JavaScript uses the dynamic
sbnaSettings.customerAppCodevalue.
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개발에 관심이 있으십니까?
변경이력
1.1.6
- Stable release with security validations
- Improved user interface
- Added consent checkbox for GDPR compliance
1.1.5
- Initial public release