ClaimPress – Warranty, Return, Refund & Exchange for WooCommerce

FAQ

Getting Started – Quick Setup Guide

Step 1: Configure Email Settings
1. Go to ClaimPress > Settings in WordPress admin
2. Enter your notification email address
3. Optionally set up a guest claim page (see below)
4. Click “Save Changes”

Step 2: Enable ClaimPress Features on a Product
1. Go to Products and edit any product
2. Click the “ClaimPress” tab in the product data section
3. Choose which features to enable:
– Warranty: Check “Enable” and set duration (e.g., “12 Months”)
– Exchange: Check “Enable” and set the exchange period
– Return/Refund: Check “Enable” and set the return period
4. You can enable one, two, or all three features
5. Update the product

Step 3: Test It
– Place a test order on your site
– Go to My Account > Claimable Products
– File a test claim to see the workflow

How do I add warranty, exchange, or return features to my products?

1. Edit any WooCommerce product
2. Scroll to the Product data section
3. Click the “ClaimPress” tab
4. You’ll see three sections: Warranty, Exchange, and Return/Refund
5. For Warranty:
   • Check “Enable”
   • Choose warranty type: Included (free) or Paid
   • Set the warranty duration (number) and period (days/weeks/months/years)
   • For paid warranties: Add warranty tiers with different prices
6. For Exchange:
   • Check “Enable”
   • Set the exchange period (e.g., “30 Days”)
7. For Return/Refund:
   • Check “Enable”
   • Set the return period (e.g., “14 Days”)
8. Click Update to save

All enabled features will now show on the product page!

How do logged-in customers file claims?

Logged-in customers see a “Claimable Products” tab in their My Account page automatically.

Customer Steps:
1. Login to their account
2. Go to My Account > Claimable Products
3. Click “File Claim” on any eligible product
4. Fill out the claim form (description, issue type)
5. Submit the claim

They can track claim status in the same “Claimable Products” section.

How do guest customers file claims?

Setup (one-time):
1. Create a new page (e.g., “File a Warranty Claim”)
2. Add this shortcode to the page: [claimpress_guest_form]
3. Publish the page
4. Go to ClaimPress > Settings
5. Select this page from the “Guest Claim Page” dropdown
6. Save settings

Guest Claim Process:
1. Customer visits your claim page
2. Enters Order ID and Email (must match order)
3. Selects the product from their order
4. Fills out claim description
5. Submits claim

Guests receive email notifications about their claim status.

How do I manage and update claim statuses?

Method 1: Inline Status Update (Quick)
1. Go to ClaimPress > All Claims
2. Find the claim in the list
3. Use the status dropdown in that row
4. Click the save icon (checkmark) to update

Method 2: Full Claim View
1. Go to ClaimPress > All Claims
2. Click on a claim title to view details
3. View all claim information and customer messages
4. Use “Claim Actions” meta box to send messages

Filter Claims by Status:
Use the dropdown filter above the claims list to show only:
– Pending claims
– In Progress
– Approved
– Rejected
– Closed

This helps you manage large numbers of claims efficiently!

Can I send messages to customers from the admin?

Yes! When viewing any claim:
1. Scroll to the “Claim Actions” meta box
2. Type your message to the customer
3. Click “Send Message to Customer”

The customer receives an email with your message and claim details.

Can I put the guest claim form in a widget or sidebar?

Yes! ClaimPress enables shortcodes in widgets automatically.

Steps:
1. Go to Appearance > Widgets
2. Add a Text or Custom HTML widget
3. Paste [claimpress_guest_form] in the widget
4. Save

The claim form will appear in your sidebar/footer!

What’s the difference between Warranty, Exchange, and Return?

These are three independent features you can enable per product:

Warranty: Covers repairs/replacements for defective items
– You can set duration (e.g., “12 months” or “1 year”)
– Offers included (free) or paid warranty options

Exchange: Allows customers to exchange for different size/color
– You can set the exchange period (e.g., “30 days”)

Return/Refund: Allows returns for refund
– You can set the return period (e.g., “14 days”)

You can enable all three, or just one! Each has separate duration settings.

How do I see all products with ClaimPress features enabled?

Go to ClaimPress > Products to see a filterable list of all products that have:
– Warranty enabled
– Exchange enabled
– Return enabled

This gives you a quick overview of your ClaimPress-enabled catalog!

Does ClaimPress collect any data? What about my privacy?

Your Privacy is Our Priority! 🔒

ClaimPress includes an optional, opt-in analytics system that helps us improve the plugin. Here’s everything you need to know:

How It Works:
– When you activate ClaimPress, you’ll see a friendly notice asking if you’d like to help us improve the plugin
– You can choose “Sure, I’m Happy to Help!” or simply dismiss the notice
– No data is ever sent without your explicit consent

What We Collect (Only If You Opt-In):
– Site URL (to identify unique installations)
– WordPress version
– Plugin version
– Admin email (for support purposes only)
– Site language
– Plugin activation/deactivation timestamps

What We DON’T Collect:
– ❌ Customer data or claim information
– ❌ Order details or transaction data
– ❌ Personal information from your customers
– ❌ Product details or pricing
– ❌ Any sensitive or confidential business data

Your Control:
– You can opt-out anytime by simply dismissing the tracking notice
– Choosing “No” does not affect plugin functionality in any way
– All plugin features work identically whether you opt-in or not

Why We Ask:
Understanding how ClaimPress is used helps us build features YOU actually need and prioritize updates that matter most to our users.

Bottom Line: Your data and your customers’ data stay on your server. We only collect anonymous usage statistics if you explicitly allow it, and you can opt-out anytime. No spam, no selling your data, no surprises!

Privacy & Data Usage:
This plugin may collect non-sensitive, anonymous usage data (like your WordPress version or plugin version) to ensure the plugin works successfully and to help us improve compatibility. This data collection is completely optional, transparent, and excludes all sensitive or personal information about you or your customers. We prioritize your privacy and security above all else.