설명
Enrol chat is a hybrid chat software based on natural language processing. It has ai chat and live chat features built-in with an additional feature of API integration.
Its natural language processing capabilities understand your query, context and intent. And at the same time, it can also be set up by way of a decision tree.
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FAQ
What is a chatbot?
A bot is a software program that runs automated tasks over the Internet. And a chatbot is a bot programmed to hold chat conversations.
How are chat programs different?
Chats are generally of 3 functional types.
1) Live chat; 2) Chatbot (Menu-based, NLP based, conversational bot); 3) Hybrid (with both Live chat & chatbot weaved together)
Live chat means a real-time, one-on-one chat conversation between a customer and a customer support agent. Rather than speaking with a customer service staff on the phone, website visitors can engage in a live conversation in a chat box within a web browser. E.g., a patient seeking an appointment with a doctor, a customer checking shipment delivery, etc.
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기여자 & 개발자
변경이력
1.0
- Initial beta release
1.0.1
- Initial release
1.1
- Initial release
1.1.0
- Bug fixes