Facebook Chat Plugin – Live Chat Plugin for WordPress

설명

Facebook 채팅 플러그인은 웹사이트에서 고객과 간편하게 무료로 소통할 수 있는 도구입니다. 몇 번 누르기만해도, 웹사이트에 플러그인을 추가하여 웹사이트를 둘러보던 고객이 메시지를 보내도록 할 수 있습니다. 웹사이트에서 시작한 채팅은 고객의 메신저 앱에서 계속할 수 있기 때문에 고객과의 소통이 끊기지 않습니다. 페이스북 메신저 계정이 없는 사용자도 손님 모드로 채팅을 할 수 있기 때문에 그 어느 때보다도 많은 고객에게 도달할 수 있습니다.

“고객과의 개방된 커뮤니케이션 채널이 가지고 있어 둘러보는 단계에서 최종 결제까지 확신을 주게 합니다.”라고 BlendJet의 CEO Ryan Pamplin은 말합니다. “자사는 소통에 참여하는 고객의 결제 가능성이 3배에서 4배 높다는 것을 알게 되었습니다. 채팅 플러그인을 통해 더 많은 고객에게 도달할 수 있게 됨에 따라 고객 참여 채널 역할을 하게 되어 매출이 세 배가 되었습니다.”

채팅 플러그인의 주요 기능:

  • No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
  • Chat transcripts are automatically created in the customer’s Messenger account
  • Messenger의 익숙하고 현대적인 이용환경을 통해 신뢰를 구축하고 고객의 참여를 유도할 수 있습니다
  • You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
  • 응답할 수 없을 때 고객에게 서비스를 제공할 수 있도록 연락 가능한 시간, 자동 응답, FAQ도 설정할 수 있습니다.

스크린샷

  • Facebook Chat Plugin on your website
  • Facebook Chat Plugin on mobile view
  • Starting a conversation via the Chat Plugin
  • Facebook Chat Plugin settings page on first installation
  • Set your desired language, guest mode and customize the greeting text
  • Facebook Chat Plugin settings page after successful setup

설치

Pre-requisites

Requires WordPress Version: 3.9 or higher

Requires PHP Version: 5.2.4 or higher

Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.

Installing

To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.

Updating

Following the Facebook platform and versioning, all versions will be supported for 2 years from launch. Updating should be safe and easy.

Configure plugin for first use

After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat’. To remove the plugin, you can deactivate the plugin/uninstall it.

That’s it! You’re all set. Now all visitors to your WordPress website will see the Messenger customer chat plugin and can message you.

Support

If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.

FAQ

What do I need before setting up the Chat Plugin on my website?

You will need to have a published Facebook Page and be logged into Facebook on your computer or device.

How does the plugin work?

The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.

Where can I see all my messages?

On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.

What permissions do I need on a Page to enable the Messenger customer chat feature?

You need be an administrator of the Page.

Can I see messaging analytics for my Facebook page?

On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.

Where can I find support?

Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.

후기

2021년 10월 25일
Thanks. Really help with communicating with my audience.
모든 162 평가 읽기

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변경이력

2.2 – Jun 30, 2021

  • Tested up to WordPress 5.7.2
  • Product rename! (“Facebook Chat Plugin”)
  • Fixed PHP8 issues
  • Fixed issue with initialisation of ajax_object (Github issue #10)
  • Improvements and fixes to the Advanced Configuration page deployment selector
  • Added review prompt card to solicit feedback from users

2.1 – May 1, 2021

  • Tested up to WordPress 5.7.1
  • Added new configuration options for admin to specify which pages to deploy the plugin on

2.0 – Dec 1, 2020

  • Tested up to WordPress 5.5.3
  • Added translations for strings on admin panel settings and css fix

1.9 – Nov 3, 2020

  • Tested up to WordPress 5.5.3
  • Added troubleshooting links in plugin settings page and faq’s

1.8 – Sept 28, 2020

  • Tested up to WordPress 5.5.1
  • Added instruction links in plugin install page

1.7 – Aug 5, 2020

  • Tested up to WordPress 5.4.2
  • Added Plugin versioning

1.6 – July 27, 2020

  • Fix security issue

1.5 – April 29, 2020

  • Fix undefined variable error message

1.4 – April 13, 2020

  • Tested up to WordPress 5.3.2
  • Simplify installation flow

1.3 – June 17, 2019

  • Tested up to WordPress 5.2.1
  • Fixed security issue

1.2 – February 28, 2019

  • Tested up to WordPress 5.1
  • Fixed issues with Safari
  • Fix: Edge case where multiple SDK loaded on the page resulting with plugin not loading

1.1 – October 31, 2018

  • Updated plugin to use new Facebook JS SDK
  • Fix: Error message in code snippet

1.0 – September 24, 2018

  • Plugin released for all users