Title: Five9 Live Chat
Author: five9
Published: <strong>2019년 4월 17일</strong>
Last modified: 2026년 10월 16일

---

플러그인 검색

![](https://ps.w.org/five9/assets/banner-772x250.png?rev=3281181)

이 플러그인은 **최근 3개의 주요 워드프레스 출시와 시험 되지 않았습니다**. 워드프레스의
좀 더 최근 버전으로 이용할 때 더 이상 관리되지 않고 지원되지 않고 호환성 문제가 
있을 수 있습니다.

![](https://ps.w.org/five9/assets/icon.svg?rev=3269074)

# Five9 Live Chat

 작성자: [five9](https://profiles.wordpress.org/five9/)

[다운로드](https://downloads.wordpress.org/plugin/five9.1.1.3.zip)

 * [세부사항](https://ko.wordpress.org/plugins/five9/#description)
 * [평가](https://ko.wordpress.org/plugins/five9/#reviews)
 *  [설치](https://ko.wordpress.org/plugins/five9/#installation)
 * [개발](https://ko.wordpress.org/plugins/five9/#developers)

 [지원](https://wordpress.org/support/plugin/five9/)

## 설명

Drive Sales and Reduce Support Costs

The Five9 Chat Plug-In for WordPress enables you to quickly and easily add Five9

Chat to your web site. With this plug-in, your visitors can get prompt resolution
to their questions by chatting with an agent.

Increase sales, resolve service inquires faster, and improve customer experience

with the personalized and targeted proactive chat invitations of Five9 Chat. You
can easily specify conditions before offering an invitation to chat with an agent,
such as the time spent by the customer on a page or the number of pages visited 
by the customer.

Five9 Chat gives your agents a powerful way to engage customers for support and

purchase inquiries. The intuitive, unified interface enables agents to respond to
customer communications across multiple channels — email, chat, and social — all
in one queue. Pre-scripted answers to commonly asked questions and next best actions
improve conversion rates, speed up responses, and increase sales. With Five9 Chat
Plug-In for WordPress, you can associate different campaigns and queues to each 
plug-in to dynamically route your customers to live Five9 Omnichannel agents. Our
queue-based routing can deliver the right chat to the right agent at the right time.

Five9 Chat uses the same role-based analytics and reporting as the other
 applications
in the Five9 Omnichannel suite. These analytics enable supervisors to manage agent
and workgroup performance based on traditional contact center metrics. View real-
time dashboards and supervisor consoles for agent monitoring and coaching, and record
chats to capture and store correspondence for compliance and training purposes.

To process Five9 chats, agents must be logged into Five9 Agent Desktop Plus or a

Five9 Plus Adapter for CRM applications.

Key Features

• Customizable chat widget: Set a custom style and custom fields to match your brand.
•
After-hours message: Set business hours for the plug-in, and display an email form
for your visitors to request that an agent replies to them on the next business 
day. • Mobile optimized: Your customer can chat with your agent by using any device.•
WCAG 2.0 AA certified • HTTPs secured chat • Google analytics: Fetch web site visitor
statistics with your Google Analytics account and compare chat statistics. • Estimated
waiting time: Display a custom message with a dynamic waiting time when a visitor
requests to chat with a live agent. • Escalate to call: Web site visitors can request
a callback from the Five9 chat plug-in. • Transcripts: Web site visitors can request
a chat transcript after the chat has ended. • Canned responses: Agents can use canned
responses during live chat sessions. • Transfer chats between agents • Conference
chat between agents • CRM integrations: The plug-in is compatible with Salesforce,
Microsoft Dynamics, NetSuite, ServiceNow, Oracle, and Zendesk. • Comfort messages:
Configurable and customizable comfort messages inform your visitors know that the
agent is still active. • Chat monitoring: Five9 Supervisor Plus can monitor live
agent chats, including time in queue and agent statistics. • Chat transcript history:
Customer omnichannel history and chat transcripts are available to agents. • Omnichannel
reports: More than 20 omnichannel reports are available for voice, chat, and email.

## 스크린샷

[⌊The default live chat widget.⌉⌊The default live chat widget.⌉[

The default live chat widget.

## 설치

 1. Activate the plugin
 2. Go to Settings > Five9 Chat and configure the options

## FAQ

### Do I need a Five9 Account to use this chat feature?

Yes. In order to use these chat features, you’ll need the [Omnichannel](https://www.five9.com/products/multichannel-contact-center)
service from Five9.

### Can I preview the chat before enabling it?

As you configure the chat settings, you can preview what the chat will look like
prior to saving your changes. Once you have configured the chat to your liking, 
save the changes and they will be live.

### Can I just create a link to start the chat?

Yes! Using the shortcode [five9-chat] you can put a link to enable chat on a specific
page, instead of loading it on every page.

## 후기

이 플러그인에 대한 평가가 없습니다.

## 기여자 & 개발자

“Five9 Live Chat”(은)는 오픈 소스 소프트웨어입니다. 다음의 사람들이 이 플러그인에
기여하였습니다.

기여자

 *   [ five9 ](https://profiles.wordpress.org/five9/)
 *   [ Chris Klosowski ](https://profiles.wordpress.org/cklosows/)

[자국어로 “Five9 Live Chat”(을)를 번역하세요.](https://translate.wordpress.org/projects/wp-plugins/five9)

### 개발에 관심이 있으십니까?

[코드 탐색하기](https://plugins.trac.wordpress.org/browser/five9/)는, [SVN 저장소](https://plugins.svn.wordpress.org/five9/)
를 확인하시거나, [개발 기록](https://plugins.trac.wordpress.org/log/five9/)을 [RSS](https://plugins.trac.wordpress.org/log/five9/?limit=100&mode=stop_on_copy&format=rss)
로 구독하세요.

## 변경이력

#### 1.1.3

 * Security: Fixed a stored cross-site scripting issue in the [five9-chat] shortcode
   attributes (CVE-2025-11829).
 * Security: Removed an unused REST API endpoint that allowed unauthenticated changes
   to post meta.
 * Security: Hardened sanitization of saved settings and escaping of output on the
   settings screen.

#### 1.1.1

 * Tested against WordPress 5.8.1 and bumped Tested up to version

#### 1.1.0

 * Corresponds with Agent Desktop Plus release 12.
 * Tested against latest WordPress

#### 1.0.5

 * Added option to make a custom field required.

#### 1.0.4

 * Added options for auto starting chat and google tracking id

#### 1.0.3

 * Enhance options to shortcode
 * Updated Readme

#### 1.0.2

 * Fix: Small bug fix.

#### 1.0.1

 * Fix: Correcting default Chat App URL.

#### 1.0

 * Initial Release

## 기초

 *  버전 **1.1.3**
 *  최근 업데이트: **3주 전**
 *  활성화된 설치 **20+**
 *  워드프레스 버전 ** 4.9 또는 그 이상 **
 *  다음까지 시험됨: **5.8.19**
 *  PHP 버전 ** 5.6 또는 그 이상 **
 *  언어
 * [English (US)](https://wordpress.org/plugins/five9/)
 * 태그:
 * [chat](https://ko.wordpress.org/plugins/tags/chat/)[live chat](https://ko.wordpress.org/plugins/tags/live-chat/)
 *  [고급 보기](https://ko.wordpress.org/plugins/five9/advanced/)

## 평점

아직 제출된 리뷰가 없습니다.

[Your review](https://wordpress.org/support/plugin/five9/reviews/#new-post)

[모든  리뷰 보기](https://wordpress.org/support/plugin/five9/reviews/)

## 기여자

 *   [ five9 ](https://profiles.wordpress.org/five9/)
 *   [ Chris Klosowski ](https://profiles.wordpress.org/cklosows/)

## 지원

할 말 있으신가요? 도움이 필요하신가요?

 [지원 포럼 보기](https://wordpress.org/support/plugin/five9/)