Title: Fortuna AI Customer Service
Author: Fortuna
Published: <strong>2026년 5월 4일</strong>
Last modified: 2026년 5월 15일

---

플러그인 검색

![](https://ps.w.org/fortuna-cs/assets/banner-772x250.png?rev=3522014)

![](https://ps.w.org/fortuna-cs/assets/icon-256x256.png?rev=3522014)

# Fortuna AI Customer Service

 작성자: [Fortuna](https://profiles.wordpress.org/hirefortuna/)

[다운로드](https://downloads.wordpress.org/plugin/fortuna-cs.1.0.1.zip)

 * [세부사항](https://ko.wordpress.org/plugins/fortuna-cs/#description)
 * [평가](https://ko.wordpress.org/plugins/fortuna-cs/#reviews)
 *  [설치](https://ko.wordpress.org/plugins/fortuna-cs/#installation)
 * [개발](https://ko.wordpress.org/plugins/fortuna-cs/#developers)

 [지원](https://wordpress.org/support/plugin/fortuna-cs/)

## 설명

Fortuna AI Customer Service connects your WooCommerce store to the hosted Fortuna
service.

Use this plugin to:

 * connect a WooCommerce store to your Fortuna account
 * sync store, product, and order data into Fortuna
 * keep order and product changes up to date
 * support approval-aware actions such as refunds through Fortuna

This plugin is a connector for the hosted Fortuna customer service platform. A Fortuna
account is required.

Fortuna is operated by Fortune Global Ltd, 24 Athol Street, Douglas, IM1 1JA, Isle
of Man.

Service and legal links:

 * Website: https://hirefortuna.com
 * Terms of Service: https://hirefortuna.com/terms
 * Privacy Policy: https://hirefortuna.com/privacy
 * Contact: https://hirefortuna.com/contact

## 스크린샷

[⌊The WordPress plugin page before a recovery link is loaded.⌉⌊The WordPress plugin
page before a recovery link is loaded.⌉[

The WordPress plugin page before a recovery link is loaded.

[⌊The WordPress plugin page after a setup link has been loaded and is ready to connect.⌉⌊
The WordPress plugin page after a setup link has been loaded and is ready to connect
.⌉[

The WordPress plugin page after a setup link has been loaded and is ready to connect.

[⌊The connected plugin state after the first sync completes.⌉⌊The connected plugin
state after the first sync completes.⌉[

The connected plugin state after the first sync completes.

[⌊The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence.⌉⌊
The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence
.⌉[

The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence.

## 설치

#### Install from Fortuna plugin ZIP

 1.  In Fortuna Connections, choose WooCommerce and download the Fortuna plugin ZIP.
 2.  In WordPress admin for the live WooCommerce store, go to `Plugins -> Add New -
     > Upload Plugin`.
 3.  Upload the `fortuna-cs` zip package.
 4.  Activate the plugin.
 5.  Open `Fortuna AI Customer Service`.
 6.  If setup is not already loaded, copy the recovery setup link from Fortuna, paste
     it into `Recovery setup link`, and click `Use setup link`.
 7.  Click `Connect with Fortuna`.
 8.  Keep the original WordPress tab open while Fortuna finishes the first sync.
 9.  Use the activation key shown on your Fortuna onboarding page only if Fortuna support
     instructs you to use the manual fallback.

#### WordPress.org directory hold

Do not use the WordPress.org directory listing as the current merchant setup path
until Fortuna confirms the listing callback is fixed and verified. The supported
merchant path is the Fortuna plugin ZIP upload sequence above.

## FAQ

### Do I need a Fortuna account?

Yes. The plugin connects a WooCommerce store to the hosted Fortuna service.

### Does the plugin work without WooCommerce?

No. WooCommerce must be installed and active before you activate the plugin.

### How does store connection work?

The normal path starts in Fortuna Connections. Download the plugin ZIP, upload and
activate it in WordPress, open `Fortuna AI Customer Service`, then click `Connect
with Fortuna`. If setup is not already loaded, copy the recovery setup link from
Fortuna, paste it into `Recovery setup link`, and click `Use setup link`. Activation
key entry remains available only as a support-assisted fallback.

### Can support help me point the plugin at a different Fortuna backend for verification?

Yes. `Fortuna AI -> Settings` includes an optional `Backend API Base` field for 
support-assisted verification or controlled local testing. Leave it blank for the
normal hosted Fortuna service. Use a fully qualified backend such as `http://127.0.0.1:
8790/api/v1` only when you intentionally need a WordPress test store to connect 
against a non-production Fortuna environment.

### What does the plugin sync?

The plugin syncs store metadata, products, categories, orders, policies, shipping
methods, and payment gateway context used by Fortuna.

### Does the plugin connect to an external service?

Yes. When you use the connect flow, load a Fortuna setup link, or run the connector
after activation, the plugin exchanges setup and connector requests with the hosted
Fortuna service at `app.hirefortuna.com` and `api.hirefortuna.com`. After you connect
your store, the plugin sends the store data needed for support automation, including
store metadata, products, categories, orders, policy content, shipping methods, 
and payment gateway context. The plugin settings also include an advanced backend
override for support-assisted verification or controlled local testing. The service
terms are at https://hirefortuna.com/terms and the privacy policy is at https://
hirefortuna.com/privacy.

## 후기

이 플러그인에 대한 평가가 없습니다.

## 기여자 & 개발자

“Fortuna AI Customer Service”(은)는 오픈 소스 소프트웨어입니다. 다음의 사람들이 
이 플러그인에 기여하였습니다.

기여자

 *   [ Fortuna ](https://profiles.wordpress.org/hirefortuna/)

[자국어로 “Fortuna AI Customer Service”(을)를 번역하세요.](https://translate.wordpress.org/projects/wp-plugins/fortuna-cs)

### 개발에 관심이 있으십니까?

[코드 탐색하기](https://plugins.trac.wordpress.org/browser/fortuna-cs/)는, [SVN 저장소](https://plugins.svn.wordpress.org/fortuna-cs/)
를 확인하시거나, [개발 기록](https://plugins.trac.wordpress.org/log/fortuna-cs/)
을 [RSS](https://plugins.trac.wordpress.org/log/fortuna-cs/?limit=100&mode=stop_on_copy&format=rss)
로 구독하세요.

## 변경이력

#### 1.0.0

 * Initial public connector release for WooCommerce stores using Fortuna.

## 기초

 *  버전 **1.0.1**
 *  최근 업데이트: **4개월 전**
 *  활성화된 설치 **10보다 적음**
 *  워드프레스 버전 ** 5.8 또는 그 이상 **
 *  다음까지 시험됨: **6.9.7**
 *  PHP 버전 ** 7.4 또는 그 이상 **
 *  언어
 * [English (US)](https://wordpress.org/plugins/fortuna-cs/)
 * 태그:
 * [automation](https://ko.wordpress.org/plugins/tags/automation/)[customer support](https://ko.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://ko.wordpress.org/plugins/tags/helpdesk/)[refunds](https://ko.wordpress.org/plugins/tags/refunds/)
   [woocommerce](https://ko.wordpress.org/plugins/tags/woocommerce/)
 *  [고급 보기](https://ko.wordpress.org/plugins/fortuna-cs/advanced/)

## 평점

아직 제출된 리뷰가 없습니다.

[Your review](https://wordpress.org/support/plugin/fortuna-cs/reviews/#new-post)

[모든  리뷰 보기](https://wordpress.org/support/plugin/fortuna-cs/reviews/)

## 기여자

 *   [ Fortuna ](https://profiles.wordpress.org/hirefortuna/)

## 지원

할 말 있으신가요? 도움이 필요하신가요?

 [지원 포럼 보기](https://wordpress.org/support/plugin/fortuna-cs/)