Free Customer Service Tools by OpenWidget

설명

WordPress Free Customer Service Tools by OpenWidget

OpenWidget for WordPress is a free plugin allowing you to boost your customer engagement and build consistent customer journeys with the use of essential tools available for you out of the box:

  • Contact Card, giving your customers the option to leave you a message that will be sent straight to your email;
  • FAQ module, providing them with instant answers to all of the common questions;
  • Product Cards displaying all of your latest deals or hot drops.

All of the above features are available for free, and with the AI-enhanced product onboarding and configuration, you can save both the time and effort that you would normally spend on configuring ecommerce software. The time that you can then use to focus on improving your customer service and closing more sales.

Automated onboarding

At OpenWidget, we believe the product should tailor itself to you and your brand, and it should do it automatically. To achieve that, we offer you an automated onboarding that will:

  • grab your website’s screenshot so that you can, in real-time, check how the widget will look on your page;
  • analyze the color scheme of your brand and try to pick the main color;
  • use the gathered information to adjust widget’s theme automatically so that it matches your brand.

And all of that with just a click of a button.

AI-enhanced ecommerce personalization for WordPress

With OpenWidget, you can use our AI-enhanced product configuration features to set up all of the functionality available to you for free:

  • Welcome message in our Contact Card;
  • Products description in our Product Cards;
  • FAQ module.

Welcome Messages feature leverages the advanced language capabilities of OpenAI to create a personalized and engaging greeting for your customers. All you need to do is to provide a few keywords describing what the welcome message should be about. With just a click of a button, our app will dynamically generate a unique message tailored to your specific context, whether it is the time of day, your store’s location, or information when you are available to answer your customers’ questions.

The same goes for our Product Descriptions feature that you can now enhance with the power of OpenAI. Instead of typing the whole text by hand, you can now give us a few phrases describing your product best, and we will do the rest for you. Or you can copy the description you have on hand and check if we can come up with something better.

But that’s not all! With our AI-enhanced FAQ, we are removing the struggle of typing the answers to the most frequent questions by hand. All you need to do is to provide us with common customer questions, a few keywords related to those, and we will generate the complete answers for you.

Notes

Requirements

The WordPress OpenWidget Plugin is available to you for free without any additional requirements except for the technical requirements listed at the beginning of this page.

Localization

OpenWidget for WordPress is currently available in English. You can translate the plugin into any language at translate.wordpress.org.

Documentation and Support

  • For documentation and tutorials, visit our official Help Center.
  • Check out our official website for more information about free customer service features.

About us

Building relationships with your customers is tough. With so many touchpoints handled by so many tools, anything that can go wrong will go wrong, right?

OpenWidget was made to fix that.

Driven by growth and powered by simplicity, it lets you get in touch with potential customers without getting lost in overcomplicated solutions.

We are a part of Text.com

A company focused on helping brands provide better customer service at scale by analyzing, enriching, and automating text communication. You can learn more at Text.com.

In addition to OpenWidget, Text.com ecosystem of products includes:

  • LiveChat – a communication tool that allows you to chat live with your customers.
  • HelpDesk – an online ticketing system suitable both for small businesses and enterprise clients.
  • ChatBot – a bot framework for AI chat bots.
  • Open Messaging Platform – create and monetize apps or build extensions for your own team.
  • KnowledgeBase – a public Help Center widget

스크린샷

  • OpenWidget is a powerful WordPress plugin that enables you to provide direct customer support on your website. With this handy widget, your customers can engage with your support tools on every page of your website. OpenWidget includes a contact card, FAQ module, and product promotion card, all conveniently located in one user-friendly widget. With these tools at your customer’s fingertips, you can easily enhance customer service and boost sales of your products.
  • Connect with your customers effortlessly with OpenWidget’s contact card, easily accessible on every website page. Our basic yet effective online contact method makes it easy for customers to resolve doubts regarding your products or shipping, increasing sales and customer satisfaction. Don’t miss out on the opportunity to provide exceptional customer service with OpenWidget.
  • Make it easy for your customers to find answers to common questions with OpenWidget’s FAQ module, conveniently accessible as a widget on every page of your website. This feature lets customers quickly and easily locate the needed information without switching contexts or leaving your website. Let your customers find the answers they need, wherever and whenever required.
  • Maximize your product exposure and capture the interest of your store visitors with OpenWidget’s Product card. Our easy-to-use feature allows you to promote your products effortlessly, showcasing them in a stunning, scrollable carousel. With no special skills required, paste a link to your product and let OpenWidget generate a beautiful card.
  • Add OpenWidget to your WordPress and start sharing your latest Instagram content on your website. With OpenWidget and Instagram Feed, you can increase customer engagement, show your brand's personality, and drive more traffic to your Instagram profile. Try it for free, and don't miss out on the opportunity to enhance your website with the Instagram Feed Widget!
  • Enhance your customers' online experience and increase revenue growth with our AI-driven Product Recommendations Widget. Our free customer service tool automatically suggests products aligned with your customer's current needs based on their search pattern. And all of that without the need to maintain your own AI model or host anything at your end.
  • Boost your online credibility effortlessly with OpenWidget's Google Reviews Widget. Display Google Reviews right on your site, gaining trust and encouraging customer feedback. With easy integration, this feature is essential for enhancing your business's reputation.

설치

Automated Installation

  1. Go to your WordPress admin dashboard, then find the Plugins menu.
  2. Click on Add New and search for OpenWidget.
  3. Activate the OpenWidget plugin through the Plugins menu in WordPress.
  4. Go to the the OpenWidget menu on the left.
  5. Create a new account or sign in if you already have an OpenWidget account.

Manual Installation

  1. Upload the free-customer-service-tools-by-openwidget zip file to the WordPress plugins directory (/wp-content/plugins/).
  2. Activate the OpenWidget through the Plugins menu in WordPress.
  3. Go to the OpenWidget menu on the left.
  4. Create a new account or sign in if you already have an OpenWidget account.

For more detailed instructions, go to the OpenWidget installation tutorial.

FAQ

Do I need an OpenWidget account to use this ecommerce plugin?

Yes, you can sign up for a free account at OpenWidget.com

Is there any hidden cost to install or use the plugin?

Not at all! You can use all of the OpenWidget’s functionality for free.

Can I use OpenWidget plugin on multiple websites?

Sure! We do not limit the number of websites on which you can install the plugin.

Is the widget customizable?

Yes. You can customize the widget’s logo, your avatar, widget’s theme and position on your website.

Does OpenWidget support AI ecommerce features?

Yes! Currently, you can use our AI-enhanced features to configure the core functionality of your ecommerce widget: welcome message, product description, and FAQ module.

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변경이력

1.0.2

  • remove dynamic properties usage
  • upgrade supported WordPress and PHP versions

1.0.1

  • remove named arguments usage to support PHP < 8.0

1.0.0

  • initial release of the plugin