Title: Nirweb support
Author: NirWp Team
Published: <strong>2021년 5월 11일</strong>
Last modified: 2023년 12월 5일

---

플러그인 검색

![](https://ps.w.org/nirweb-support/assets/banner-772x250.png?rev=2529767)

이 플러그인은 **최근 3개의 주요 워드프레스 출시와 시험 되지 않았습니다**. 워드프레스의
좀 더 최근 버전으로 이용할 때 더 이상 관리되지 않고 지원되지 않고 호환성 문제가 
있을 수 있습니다.

![](https://ps.w.org/nirweb-support/assets/icon.svg?rev=2529767)

# Nirweb support

 작성자: [NirWp Team](https://profiles.wordpress.org/nirweb/)

[다운로드](https://downloads.wordpress.org/plugin/nirweb-support.zip)

 * [세부사항](https://ko.wordpress.org/plugins/nirweb-support/#description)
 * [평가](https://ko.wordpress.org/plugins/nirweb-support/#reviews)
 *  [설치](https://ko.wordpress.org/plugins/nirweb-support/#installation)
 * [개발](https://ko.wordpress.org/plugins/nirweb-support/#developers)

 [지원](https://wordpress.org/support/plugin/nirweb-support/)

## 설명

> Aside from news websites, almost all websites of the world require a support system,**
> do you agree?**
>  The reason is the purpose behind establishing a website is expanding
> relations with users, offering products, and naturally, supporting them in the
> future.

So we have agreed that using a support plugin is a need for every website, even 
yours, dear friend .

**Well!** The question that arises now is what features should a good support plugin
have?

[wordpress & woocommerce support plugin Demo](http://demo.nirwp.com/ticket-free)/
user&pass: demo

To respond this question, I will tell you about our support and ticket plugins’ 
features; see for yourself if the features are sufficient!

**The ability to define infinite departments**
 If your website needs various sections(
such as sales, support, management, etc.) you need not worry at all; our WordPress
support plugin is ready to meet your requirements.

**The ability to define infinite representatives.**
 We will still be by your side
if you need to add various representatives to your team.

> Complete accordance with **WooCommerce** and **Easy Digital Downloads**

If you want the user to select the product they have bought when sending a ticket,
or only buying customers to be able to send tickets… we are still here for you!

**Prepared answers**
 Many of users’ questions are repetitive, so the answers will
be the same. The solution is to build a prepared answer so that you can answer such
tickets in one click and not waste too much time typing

**Searching the tickets**
 Whenever you need to create a ticket based on ID or a
subject, perform a search in a jiffy!

All sections being AJAX and therefore doubly beautiful.
 We have developed AJAX 
in all sections resulting in better appearance of sending tickets, searching tickets,
etc. which means efficiency alongside beauty for your sake.

**Floating support icon on the website**
 You could select a custom icon in the 
plugin settings to float in the corner of the web page and remind your users that
you have a support system and care about them!

### List of some features

 * Unlimited Tickets
 * Unlimited Agents
 * Unlimited Users
 * Unlimited Products
 * Unlimited Departments
 * Unlimited Pre answer
 * Agents can create tickets on behalf of users
 * Agents can view only their tickets or all tickets
 * Agents can receive e-mail notifications by email for ticket events such as new
   ticket, reply to ticket etc.
 * Users can receive e-mail notifications by email for ticket events such as new
   ticket, reply to ticket etc.
 * And …

## 스크린샷

 * [[
 * Ticket list for the user
 * [[
 * Send New Ticket
 * [[
 * Ticket page
 * [[
 * Tickets page for admin
 * [[
 * Departments
 * [[
 * Pre answer
 * [[
 * FAQs
 * [[
 * Email Settings

## 설치

 1. Upload plugin file to the \”/wp-content/plugins/\” directory.
 2. Activate the plugin through the \”Plugins\” menu in WordPress.

## FAQ

### Is this plugin compatible with WooCommerce?

Yes, this plugin adds to the WooCommerce panel automatically and provides the option
to select a product when sending a ticket.

## 후기

![](https://secure.gravatar.com/avatar/f5876b05c4651b00c2cbd74b3e4461ab31c91375b88e254573fba4dca83cba78?
s=60&d=retro&r=g)

### 󠀁[Beautiful, but….?](https://wordpress.org/support/topic/beautiful-but-7/)󠁿

 [vivies](https://profiles.wordpress.org/sinou2014/) 2023년 12월 1일

The user interface is one of the best out there, but there is no documentation or
user guide anywhere to be found. Moving on, sadly.

![](https://secure.gravatar.com/avatar/0ecb8440161efaed64e53693c2e1de411dfef84f383585392adc01b5b62e143c?
s=60&d=retro&r=g)

### 󠀁[کدنویسی افتضاح](https://wordpress.org/support/topic/%da%a9%d8%af%d9%86%d9%88%db%8c%d8%b3%db%8c-%d8%a7%d9%81%d8%aa%d8%b6%d8%a7%d8%ad/)󠁿

 [sadeghpm](https://profiles.wordpress.org/sadeghpm/) 2022년 12월 18일 답글 1개

متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..
تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.

![](https://secure.gravatar.com/avatar/30f3a43e5eb4a0497fca195a45ccb0f5a633427c5481303c0ec9dd0ca4d92eb0?
s=60&d=retro&r=g)

### 󠀁[بدرد نخور](https://wordpress.org/support/topic/%d8%a8%d8%af%d8%b1%d8%af-%d9%86%d8%ae%d9%88%d8%b1/)󠁿

 [Mohammad Parsa](https://profiles.wordpress.org/mparsa1372/) 2022년 11월 17일 답글
2개

افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم
و حیف این همه زمان که برای برنامه نویسیش گذاشته شده

![](https://secure.gravatar.com/avatar/f6ea7f2bbdabba71f9058aff3be068fff04ab7dcb08f4ae5d2a17fdb6367c132?
s=60&d=retro&r=g)

### 󠀁[Lovie](https://wordpress.org/support/topic/lovie/)󠁿

 [neomie6011](https://profiles.wordpress.org/neomie6011/) 2022년 9월 17일

Grateful you created this plugin, it is amazing!

![](https://secure.gravatar.com/avatar/2d4a0387b676112b327205c94b2e33fd99103df24323dc631ceb4fce08070ad7?
s=60&d=retro&r=g)

### 󠀁[Ability to select product for non purchase user](https://wordpress.org/support/topic/ability-to-select-product-for-non-purchase-user/)󠁿

 [onlinedoit](https://profiles.wordpress.org/onlinedoit/) 2022년 7월 17일

Hi I doing this for pre sales question or product registration where user can select
product even they did not already purchase item. Can you add this features? Thank
you

![](https://secure.gravatar.com/avatar/97a466e5b60646e78498de9850c8020b2b7f80810c03ad5690037e3692b77b09?
s=60&d=retro&r=g)

### 󠀁[جالب و عالی](https://wordpress.org/support/topic/%d8%ac%d8%a7%d9%84%d8%a8-%d9%88-%d8%b9%d8%a7%d9%84%db%8c/)󠁿

 [mohammadpoor](https://profiles.wordpress.org/mohammadpoor/) 2022년 3월 26일

خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر

 [ 모든 12 평가 읽기 ](https://wordpress.org/support/plugin/nirweb-support/reviews/)

## 기여자 & 개발자

“Nirweb support”(은)는 오픈 소스 소프트웨어입니다. 다음의 사람들이 이 플러그인에
기여하였습니다.

기여자

 *   [ NirWp Team ](https://profiles.wordpress.org/nirweb/)

“Nirweb support”(이)가 2 개 언어로 번역되었습니다. 기여해 주셔서 [번역자](https://translate.wordpress.org/projects/wp-plugins/nirweb-support/contributors)
님께 감사드립니다.

[자국어로 “Nirweb support”(을)를 번역하세요.](https://translate.wordpress.org/projects/wp-plugins/nirweb-support)

### 개발에 관심이 있으십니까?

[코드 탐색하기](https://plugins.trac.wordpress.org/browser/nirweb-support/)는, [SVN 저장소](https://plugins.svn.wordpress.org/nirweb-support/)
를 확인하시거나, [개발 기록](https://plugins.trac.wordpress.org/log/nirweb-support/)
을 [RSS](https://plugins.trac.wordpress.org/log/nirweb-support/?limit=100&mode=stop_on_copy&format=rss)
로 구독하세요.

## 변경이력

= 3.0.3=

 * fixed: some reported bugs

= 3.0.2=
 * added: ticket information placeholders in email title templates * fixed:
ticket ID placeholder in email body template * fixed: improve translations

= 3.0.1=
 * added: pagination for tickets

= 3.0=
 * added: Redesigning the appearance of the plugin * fixed: some reported
bugs

= 2.8.6=
 * added: Add a request message while answering the ticket * fixed: some
reported bugs

= 2.8.4=
 * fixed: some reported bugs

= 2.8.3=
 * fixed: some reported bugs

= 2.8.2=
 * fixed: some reported bugs

= 2.7.9=
 * fixed: Coordination with NirWeb user panel plugin v4.2.2

= 2.7.8=a
 * fixed: some reported bugs

= 2.7.7=
 * fixed: remove sweetalert

= 2.7.6=
 * added: Turkish translation * fixed: Coordination with Nir Web user panel
plugin v4.1.5

#### 2.7.5.1

 * fixed: Plugin translation problem

#### 2.7.5

 * added : Coordination with Nir Web user panel plugin
 * fixed: Problems have been reported

#### 2.7.4

 * added : Change the appearance of the admin area
 * fixed: Problems have been reported

## 기초

 *  버전 **3.0.3**
 *  최근 업데이트: **2년 전**
 *  활성화된 설치 **600+**
 *  워드프레스 버전 ** 5.0 또는 그 이상 **
 *  다음까지 시험됨: **6.4.8**
 *  PHP 버전 ** 7.4 또는 그 이상 **
 *  언어
 * [English (US)](https://wordpress.org/plugins/nirweb-support/), [Persian](https://fa.wordpress.org/plugins/nirweb-support/),
   그리고 [Spanish (Spain)](https://es.wordpress.org/plugins/nirweb-support/).
 *  [자국어로 번역하기](https://translate.wordpress.org/projects/wp-plugins/nirweb-support)
 * 태그:
 * [helpdesk](https://ko.wordpress.org/plugins/tags/helpdesk/)[support](https://ko.wordpress.org/plugins/tags/support/)
   [Support Ticket](https://ko.wordpress.org/plugins/tags/support-ticket/)[ticket system](https://ko.wordpress.org/plugins/tags/ticket-system/)
 *  [고급 보기](https://ko.wordpress.org/plugins/nirweb-support/advanced/)

## 평점

 별 5점 만점에 4.2점.

 *  [  9/5-별점 후기     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=5)
 *  [  0/4-별점 후기     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=4)
 *  [  1/3-별점 후기     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=3)
 *  [  0/2-별점 후기     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=2)
 *  [  2/1-별점 후기     ](https://wordpress.org/support/plugin/nirweb-support/reviews/?filter=1)

[Your review](https://wordpress.org/support/plugin/nirweb-support/reviews/#new-post)

[모든  리뷰 보기](https://wordpress.org/support/plugin/nirweb-support/reviews/)

## 기여자

 *   [ NirWp Team ](https://profiles.wordpress.org/nirweb/)

## 지원

할 말 있으신가요? 도움이 필요하신가요?

 [지원 포럼 보기](https://wordpress.org/support/plugin/nirweb-support/)

## 기부

이 플러그인이 발전하도록 도우시겠습니까?

 [ 이 플러그인에 기부하기 ](https://nirwp.com)