Ruby Help Desk


Ruby Help Desk is a WordPress plugin which works as a customer support platform. The plugin includes many features such as Frontend submissions, ticket attachments, Knowledgebase, and statistics.


  • Front site single ticket view.
  • Front site ‘My Tickets’ page, where customers can view their tickets history,
  • ‘Submit Ticket’ page where customers can send their tickets to the support team
  • The Admin dashboard widget with the Help Desk statistics and recent tickets list.
  • Managing tickets in the dashboard.
  • Managing tickets statuses in the dashboard with the ability to assign a different color for each status.
  • Custom Fields builder for the Submit Ticket page.


Using The WordPress Dashboard

  1. Navigate to the Add New in the plugins dashboard
  2. Search for Ruby Help Desk
  3. Click Install Now
  4. Activate the plugin on the Plugin dashboard

Uploading in WordPress Dashboard

  1. Navigate to the Add New in the plugins dashboard
  2. Navigate to the Upload area
  3. Select from your computer
  4. Click ‘Install Now’
  5. Activate the plugin in the Plugin dashboard

Using FTP

  1. Download
  2. Extract the ruby-help-desk directory to your computer
  3. Upload the ruby-help-desk directory to the /wp-content/plugins/ directory
  4. Activate the plugin in the Plugin dashboard


How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby Desk’, also you will find the same item at the admin bar on top of the dashboard.


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  • Fixed: checking the correct user ID when checking the owner of the ticket.


  • Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.


  • Fixed: Adding reply templates to Text area field


  • Added: Many actions and filters in order to ease the extending of the plugin.
  • Fixed: Close button shows even if the ticket is closed already


  • Added: replies templates to pre-create ready templates for common issues in the tickets.


  • Added: Custom Fields for the Submit Ticket page.
  • Fixed: Assigning new tickets status.


  • Added: Importing WooCommerce products.
  • Added: Importing Easy Digital Downloads products.
  • Fixed: CSS aligning of the dashboard widget.
  • Fixed: Settings default values seeding.


  • Initial release.