Title: Support Hero
Author: Fernando Acosta
Published: <strong>2018년 5월 7일</strong>
Last modified: 2018년 5월 9일

---

플러그인 검색

![](https://ps.w.org/support-hero/assets/banner-772x250.png?rev=1869973)

이 플러그인은 **최근 3개의 주요 워드프레스 출시와 시험 되지 않았습니다**. 워드프레스의
좀 더 최근 버전으로 이용할 때 더 이상 관리되지 않고 지원되지 않고 호환성 문제가 
있을 수 있습니다.

![](https://ps.w.org/support-hero/assets/icon-256x256.png?rev=1869973)

# Support Hero

 작성자: [Fernando Acosta](https://profiles.wordpress.org/amgnando/)

[다운로드](https://downloads.wordpress.org/plugin/support-hero.zip)

 * [세부사항](https://ko.wordpress.org/plugins/support-hero/#description)
 * [평가](https://ko.wordpress.org/plugins/support-hero/#reviews)
 *  [설치](https://ko.wordpress.org/plugins/support-hero/#installation)
 * [개발](https://ko.wordpress.org/plugins/support-hero/#developers)

 [지원](https://wordpress.org/support/plugin/support-hero/)

## 설명

#### Make your customers happier by educating them through self-help support

Support Hero is self-service knowledge base that helps companies educate their clients.
Helping them to create and deliver a game changing user education experience that
increases retention and engagement, while reducing customer relationship costs..
Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming
the way users troubleshoot issues on the websites.

Most small software companies can’t afford offering 24/7 customer support. It’s 
just not feasible. The other thing I would add is that offering efficient self help
resources can help a lot with that. Users don’t expect us to be available 24/7, 
but they still appreciate being able to find the answer to their question quickly!

### How it works:

#### Create knowledge base articles and tutorials

Tutorials and FAQs are key to help your users discover your site’s features. With
Support Hero, you can easily create, import, and manage our support resources.

#### Deliver Help 24/7, right within your app or website

95% of users will leave your app if they can’t find the answers to their questions
in less than 1 minute. With Support Hero, you can embed your Help Center within 
your app. It won’t be hard to find!

#### Know what’s working, and what’s not

Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

#### Leverage the statistics to improve your Help Center

Keep improving your support resources to educate your users over time. You’ll then
easily be able to track the results of your efforts within Support Hero.

> I have to say that I have always been very skeptic about
>  help desk support, but
> Support Hero is very straightforward and intuitive. The time spent on the support
> emails has been reduced by the 50%, which is amazing! **Francesca Castaldi, Panel
> Manager at WhatUsersDo**

## 스크린샷

[⌊How does it work - In App Widget⌉⌊How does it work - In App Widget⌉[

How does it work – In App Widget

[⌊How does it work - Help Center⌉⌊How does it work - Help Center⌉[

How does it work – Help Center

[⌊How does it work - Statistics⌉⌊How does it work - Statistics⌉[

How does it work – Statistics

[⌊Statistics⌉⌊Statistics⌉[

Statistics

[⌊Insights⌉⌊Insights⌉[

Insights

[⌊Create a task⌉⌊Create a task⌉[

Create a task

## 설치

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## FAQ

  Installation Instructions

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## 후기

이 플러그인에 대한 평가가 없습니다.

## 기여자 & 개발자

“Support Hero”(은)는 오픈 소스 소프트웨어입니다. 다음의 사람들이 이 플러그인에 기여하였습니다.

기여자

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

[자국어로 “Support Hero”(을)를 번역하세요.](https://translate.wordpress.org/projects/wp-plugins/support-hero)

### 개발에 관심이 있으십니까?

[코드 탐색하기](https://plugins.trac.wordpress.org/browser/support-hero/)는, [SVN 저장소](https://plugins.svn.wordpress.org/support-hero/)
를 확인하시거나, [개발 기록](https://plugins.trac.wordpress.org/log/support-hero/)
을 [RSS](https://plugins.trac.wordpress.org/log/support-hero/?limit=100&mode=stop_on_copy&format=rss)
로 구독하세요.

## 변경이력

#### 1.0.0 – 2018/05/10

 * First release.

## 기초

 *  버전 **1.0.0**
 *  최근 업데이트: **8년 전**
 *  활성화된 설치 **10+**
 *  워드프레스 버전 ** 4.0 또는 그 이상 **
 *  다음까지 시험됨: **4.9.31**
 *  PHP 버전 ** 5.6 또는 그 이상 **
 *  언어
 * [English (US)](https://wordpress.org/plugins/support-hero/)
 * 태그:
 * [knowledge base](https://ko.wordpress.org/plugins/tags/knowledge-base/)[support](https://ko.wordpress.org/plugins/tags/support/)
 *  [고급 보기](https://ko.wordpress.org/plugins/support-hero/advanced/)

## 평점

아직 제출된 리뷰가 없습니다.

[Your review](https://wordpress.org/support/plugin/support-hero/reviews/#new-post)

[모든  리뷰 보기](https://wordpress.org/support/plugin/support-hero/reviews/)

## 기여자

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

## 지원

할 말 있으신가요? 도움이 필요하신가요?

 [지원 포럼 보기](https://wordpress.org/support/plugin/support-hero/)