Woocommerce Support System


Customer care is a very important part of our online store and a support service is essential to bring our e-commerce to the next level.
WooCommerce Support System integrates into your WordPress site a simple and fast support system, which will allow your users to open ticket assistance for WooCommerce products purchased, then receiving a notification when a reply is published.
The ability to update the ticket with new messages, allows you to keep the logical thread of the conversation, making more productive your work and facilitating the user.


  • Select a page or create a new one for adding the support service in front-end
  • Chose if insert the tickets table before or after the page content
  • Customize the colors for admin and users threads.
  • Send notifications to admin and users
  • Support service for not logged in users (Premium)
  • Auto-close tickets after a specified period of time (Premium)


  • Single ticket view in fornt-end
  • Single ticket view in back-end
  • Changing the ticket status
  • E-mail notifications
  • Colors customizations
  • Not only for logged in users (Premium)
  • Auto-close tickets (Premium)


From your WordPress dashboard

  • Visit Plugins > Add New.
  • Search for WooCommerce Support System and download it.
  • Activate WooCommerce Support System from your Plugins page.
  • Once Activated, go to WC Support menu and set you preferences.

From WordPress.org

  • Download WooCommerce Support System
  • Upload the wc-support-system folder to your /wp-content/plugins/ directory, using your favorite method (ftp, sftp, scp, etc…)
  • Activate WooCommerce Support System from your Plugins page.
  • Once Activated, go to WC Support/ Settings menu and set you preferences.


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Release Date: 10 May, 2022

  • Enhancement (Premium): Send notifications to additional recipients about the ticket updates
  • Enhancement: Search ticket by id using an hash followed the number
  • Enhancement: Display the product name in mouse hover on the ticket product image
  • Enhancement: Better user interface
  • Bug Fix: Media not added in the first message of the ticket


Release Date: 26 March, 2021

  • Bug Fix: wp_unslash missed in ticket text


Release Date: 21 March, 2021

  • Bug Fix: Bad Front-end tickets table style


Release Date: 17 July, 2019

  • Enhancement: Search tickets by title, user name and user email.
  • Enhancement: General improvements.
  • Bug Fix: Front-end tickets table not responsive.


Release Date: 19 March, 2019

  • Enhancement: Allowed HTML in Footer email text and in User notice fields.
  • Bug Fix: Front-end user can now see only his files with “Add Media” button (Premium).


Release Date: 18 March, 2019

  • Bug Fix: Some tickets not shown if created by the same user sometimes logged in and sometimes not (Premium).


Release Date: 14 March, 2019

  • Enhancement: Upload files in tickets available for logged in customers. (Premium)
  • Enhancement: General improvements.
  • Bug Fix: Frontend editor style missed.


Release Date: 12 September, 2018

  • Bug Fix: User message repeated many times.


Release Date: 25 June, 2018

  • Bug Fix: JS scripts missed in setting page.


Release Date: 15 June, 2018

  • Bug Fix: Setting page slug changed.


Release Date: 15 June, 2018

  • Bug Fix: Plugin deactivation on WooCommerce missed.


Release Date: 24 May, 2018

  • Bug Fix: Products purchased by the user not found.


Release Date: 5 April, 2018

  • Bug Fix: Plugin not deactivated if WooCommerce is not installed.


Release Date: 4 April, 2018

  • First release.