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WordPress Helpdesk Integration

설명

WP Helpdesk Integration integrates WordPress with service desk tools to capture support tickets from your website. You can design the Form with default WordPress forms. The form created can embedded with Post, Page or Widget. The information collected and sent to anyone of the help desk portal Freshdesk, Zendesk, Zoho Support & Vtiger Tickets module with secure API connection.

Highlighted features

  • Captures support threads from WordPress to Freshdesk, Zendesk, Zoho Support and Vtiger Tickets module.
  • Supports default WordPress Webforms.
  • Redirects User to desired page after successful form submission.
  • Notification on success or failure of Ticket capture.
  • Embed forms in Page, Post or Widgets to capture Support threads.

Highlighted Pro features

WP Helpdesk Integration has all the features of free version. In addition, it supports lots of third party add-ons to make it more flexible in Form design & information gathering. The integration with WooCommerce enables to follow-up the customers in checkout and never let them fall through cracks.

  • Capture your website users as support portal contacts with additional informations.
  • Supports ACF, MemberPress, WP-Members add-ons to get additional contact info.
  • Enables to mark a fields to be mandatory and non-mandatory.
  • More flexible with option to customize the field label.
  • Supports Gravity Form & Ninja Form to capture support threads.
  • Google Captcha to avoid spam threads.
  • Duplicate handling with create, update & skip options.

Helpful links

Other Useful Plugins & Addons By Smackcoders

To Import and Export WordPress Data as CSV or XML
And for premium version of the plugin, you can get it here

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* Zoho CRM & Zoho CRM Plus
* Salesforce
* SugarCRM
* Freshsales
* Vtiger CRM

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스크린샷

  • Support portal configuration.
  • List of created Webform short codes.
  • Form field customization and bulk actions.

설치

WP Helpdesk Integration can be installed in usual 3 methods

I. For simple general way to install.

  • Go to Plugins Add New Upload
  • Browse and Upload the downloaded zip file
  • Activate the plugin.

II. For familiar FTP users.

  • Extract the plugin zip
  • Upload plugin zip to /wp-content/plugins/
  • Go to Plugins Installed Plugins Active

III. Straight from WordPress Admin

  • Go to plugins Add New
  • Search for WP Helpdesk Integration
  • Click Install Now Activate

FAQ

  1. What are the supported web form add-ons?
    The add-on supports only the default WordPress Form.

  2. What are the supported helpdesk portal?

* Zendesk
* Freshdesk
* Zoho Support
* Vtiger Tickets module

후기

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기여자 & 개발자

“WordPress Helpdesk Integration”(은)는 오픈 소스 소프트웨어입니다. 다음의 사람들이 이 플러그인에 기여하였습니다.

기여자

“WordPress Helpdesk Integration”(이)가 6(으)로 번역되었습니다. 기여해 주셔서 번역자님께 감사드립니다.

자국어로 “WordPress Helpdesk Integration”(을)를 번역하세요.

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변경이력

1.4

  • Added : Compatibility for WordPress 5.8.2
  • Added : PHP 8 Compatibility
  • Updated : Latest CSS and JS libraries

1.3

  • Added : Compatibility for WordPress 5.3.2
  • Added : Support for latest API V2 >> Zoho desk
  • Fixed : Zendesk , Freshdesk >> Configuration issue
  • Fixed : Zoho desk >> Post publish issue
  • Fixed : Field settings >> Enabled fields issue
  • Fixed : Form Options >> Success and Error message submission issue
  • Fixed : Assigned users issue

1.2

  • Added: Compatibility for WordPress 5.0.3
  • Fixed: Validation on TLS connections that causes security issue.

1.1

  • Added: Support for Vtiger CRM Tickets module
  • Added: Compatibility for WordPress 4.7.2
  • Fixed: Unwanted errors on Freshdesk Form submit

1.0

  • Initial combined release version to capture the support threads and help desk contacts for Freshdesk, Zendesk and Zoho Support.