Yes. The plugin declares full compatibility with the WooCommerce Custom Order Tables (HPOS) and uses the WC_Order<\/code> meta API throughout \u2014 never get_post_meta()<\/code> on the order ID.<\/p><\/dd>\nDoes the refund amount account for coupon discounts?<\/h3><\/dt>\nYes. The plugin reads WC_Order_Item::get_total()<\/code> (the post-coupon line total) plus get_total_tax()<\/code>, so a customer returning a coupon-discounted item gets the correct, post-discount refund.<\/p><\/dd>\nHow do I change the withdrawal period?<\/h3><\/dt>\nDefault is the EU-mandated 14 days. You can change the number and the unit (days \/ months \/ years) in the settings, and choose whether the period starts from the order's payment date or completion date.<\/p><\/dd>\n
Does the email button log the customer in automatically?<\/h3><\/dt>\nNo. The button in the order email is a regular link to the customer's \"View order\" page. If the customer is not signed in, WordPress \/ WooCommerce shows the standard login form and returns the customer to the same page after authentication. The plugin does not implement its own login flow. For guest orders the button opens the withdrawal form page via a signed link that authorises only the withdrawal form for that order \u2014 it never logs anyone in.<\/p><\/dd>\n
Where does the customer start a withdrawal request?<\/h3><\/dt>\nRegistered customers: the \"Withdraw from order\" action button in My Account \u2192 Orders<\/strong>, or the same button in the order confirmation email \u2014 both open the modal on the customer's \"View order\" page. Guests (and anyone not signed in): the withdrawal form page with the [rowfs_withdrawal_form]<\/code> shortcode, or the button in the order email of a guest order.<\/p><\/dd>\nCan a customer submit more than one partial withdrawal for the same order?<\/h3><\/dt>\nYes. The plugin tracks per-line cumulative withdrawn quantities \u2014 a customer can return 1 of 3 items today, then 1 more next week. Further submissions are blocked once every line has been fully accounted for.<\/p><\/dd>\n
Does it work for guest checkout (no customer account)?<\/h3><\/dt>\nYes. Create a page, add the [rowfs_withdrawal_form]<\/code> shortcode and select it under WooCommerce \u2192 Settings \u2192 Right of Withdrawal \u2192 General \u2192 Withdrawal form page (guests)<\/strong>. The customer enters the order number and the email address used for the order; if they match an order that is still within the withdrawal period, a secure link is emailed to the billing address. The link opens the same withdrawal form as in My Account. Guest orders also get the link directly in the order confirmation email.<\/p>\n\nThe link is signed (HMAC over order ID, order key, billing email and expiry), is valid until the withdrawal period ends and only authorises the withdrawal form for that one order \u2014 it does not log anyone in. The lookup form always shows the same response, so it cannot be used to check whether an order or email exists, and it is rate-limited per IP.<\/p><\/dd>\n
Which countries' IBANs are accepted?<\/h3><\/dt>\nAny country that uses IBAN. The plugin validates the standard format (2-letter country code + 2 check digits + up to 30 alphanumeric characters) and runs the Mod-97 checksum (uses bcmod<\/code> if available, falls back to pure PHP). Non-IBAN formats are rejected at submit time.<\/p><\/dd>\nWhat happens when the admin clicks \"Mark as refunded\"?<\/h3><\/dt>\nIf \"Create WooCommerce refund automatically\" is enabled (default), a WC_Order_Refund<\/code> record is created with the exact line items and amount the customer requested; the order totals update accordingly, and stock is restocked if enabled. A confirmation email is then sent to the customer. Without auto-refund, only the order status and metadata are updated \u2014 no WC_Order_Refund<\/code> is created.<\/p><\/dd>\nHow do I see which orders have a pending withdrawal request?<\/h3><\/dt>\nGo to WooCommerce \u2192 Orders<\/strong>. The Withdrawal<\/strong> column shows the state of every request (initiated \/ partial \/ refunded), and the All withdrawal states<\/strong> dropdown next to the other filters narrows the list to pending or processed requests. When requests are waiting, a notice at the top of the orders list links straight to them.<\/p><\/dd>\nWhich address are the plugin's emails sent from?<\/h3><\/dt>\nThe sender name and address set in WooCommerce \u2192 Settings \u2192 Emails \u2192 Sender options<\/strong> \u2014 the same as your regular order emails. If an SMTP plugin forces its own \"From\" address, that setting takes precedence. The rowfs_email_headers<\/code> filter lets you change the headers further.<\/p><\/dd>\nWhere can I find the plugin's settings?<\/h3><\/dt>\nWooCommerce \u2192 Settings \u2192 Right of Withdrawal<\/strong>. The tab has five sub-tabs: General (notifications, deadline, terms page), Refund behaviour (auto-refund, restock), Withdrawal button (label, colours), Modal appearance (colours, opacity, width) and Required fields in modal (reason, IBAN, contact email, terms checkbox).<\/p><\/dd>\nCan I customise the list of withdrawal reasons shown to the customer?<\/h3><\/dt>\nYes. The reasons are filterable. In a child-theme functions.php<\/code> or a small custom plugin:<\/p>\n\nadd_filter('rowfs_withdrawal_reasons', function ($reasons) {\n $reasons['gift_unsuitable'] = __('Gift was unsuitable', 'your-textdomain');\n unset($reasons['found_better_price']);\n return $reasons;\n});\n<\/code><\/pre><\/dd>\n\n<\/dl>\n\n\n1.1.0<\/h4>\n\n\n- New: \"Withdrawal\" status column in WooCommerce \u2192 Orders (HPOS and legacy storage).<\/li>\n
- New: Orders list filter \u2014 Withdrawal pending \/ processed \/ any request.<\/li>\n
- New: Admin notice on the orders list when withdrawal requests are awaiting processing.<\/li>\n
- New: Guest withdrawal \u2014
[rowfs_withdrawal_form]<\/code> shortcode page where customers without an account request a secure, signed withdrawal link by order number + billing email.<\/li>\n- New: Guest orders get the signed withdrawal link in the order confirmation email (previously the button pointed to My Account, which guests cannot use).<\/li>\n
- New: Setting \"Withdrawal form page (guests)\" under General.<\/li>\n
- New:
rowfs_find_order_by_number<\/code> filter for stores using custom order numbers.<\/li>\n- Fix: The \"Counted from: Order completion date\" setting is now respected \u2014 previously the period was always counted from the payment date.<\/li>\n
- Fix: Plugin emails are now sent from the WooCommerce sender name and address (WooCommerce \u2192 Settings \u2192 Emails) instead of the WordPress default address.<\/li>\n
- Fix: Admin notification email links to the correct order edit screen on stores without HPOS.<\/li>\n
- Tweak: Admin notification email sets Reply-To to the customer's contact address.<\/li>\n
- Security: Signed-link pages are sent with no-cache and no-referrer headers.<\/li>\n
- Tested with WordPress 7.1 and WooCommerce 11.1.<\/li>\n<\/ul>\n\n
1.0.0<\/h4>\n\n\n- Initial public release.<\/li>\n
- EU Directive 2011\/83\/EU compliant withdrawal flow.<\/li>\n
- Inline-styled email button for Gmail\/Outlook compatibility.<\/li>\n
- Coupon-aware refund math (uses
get_total()<\/code> not get_subtotal()<\/code>).<\/li>\n- HPOS support; partial-withdrawal item-level selection.<\/li>\n<\/ul>","raw_excerpt":"EU Directive 2011\/83\/EU compliant 14-day right-of-withdrawal flow \u2014 partial returns, IBAN refunds, HTML emails, HPOS-ready.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/311673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=311673"}],"author":[{"embeddable":true,"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/teetb"}],"wp:attachment":[{"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=311673"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=311673"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=311673"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=311673"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=311673"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/ko.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=311673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}