Title: WP Support Ticket
Author: aviplugins.com
Published: <strong>2014년 10월 7일</strong>
Last modified: 2023년 7월 10일

---

플러그인 검색

![](https://ps.w.org/wp-support-ticket/assets/banner-772x250.png?rev=2568292)

이 플러그인은 **최근 3개의 주요 워드프레스 출시와 시험 되지 않았습니다**. 워드프레스의
좀 더 최근 버전으로 이용할 때 더 이상 관리되지 않고 지원되지 않고 호환성 문제가 
있을 수 있습니다.

![](https://ps.w.org/wp-support-ticket/assets/icon-256x256.png?rev=2067432)

# WP Support Ticket

 작성자: [aviplugins.com](https://profiles.wordpress.org/avimegladon/)

[다운로드](https://downloads.wordpress.org/plugin/wp-support-ticket.3.4.7.zip)

 * [세부사항](https://ko.wordpress.org/plugins/wp-support-ticket/#description)
 * [평가](https://ko.wordpress.org/plugins/wp-support-ticket/#reviews)
 *  [설치](https://ko.wordpress.org/plugins/wp-support-ticket/#installation)
 * [개발](https://ko.wordpress.org/plugins/wp-support-ticket/#developers)

 [지원](https://wordpress.org/support/plugin/wp-support-ticket/)

## 설명

Use this plugin to create your very own customer support system. Let customers of
your site to generate a support ticket whenever they require assistance from you,
and you will be able to solve their issues by posting replies to the tickets. The
customers will get email notifications when you post a reply message to the ticket.

 * Registered Users / Customers can create support tickets.
 * Customers can search tickets from tickets list.
 * Admin can reply on support tickets from admin panel.
 * Files can be attached to the reply messages. Supported files that can be uploaded
   are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached
   in the [PRO](https://www.aviplugins.com/wp-support-pro/) version with option 
   to select which type of files can be uploaded. )
 * Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer
   post a reply in the Resolved ticket the status of the ticket will be changed 
   to Open.

#### Usage Shortcodes

 * [create_support] to display cretate new suppor ticket form.
 * [ticket] to display tickets created by logged in user.
 * [ticket_search] to display ticket search form.

#### WP Support (PRO)

There is a PRO version of this plugin that supports additional features. You can
get it [here](https://www.aviplugins.com/wp-support-pro/) in **USD 2.00**

 * Administrators can post replies by logging in to admin panel. Additionally a 
   new user role **Agent** will be created. Administraton can assign this role to
   the support agents so that they can login to the admin panel and reply to the
   support tickets. Agents will have limited access (**Only Support Ticket Section**)
   of the admin panel.
 * Multiple files can be attached with new tickets and ticket replies.
 * Create **Custom Fields** in the ticket form.
 * Create Support Ticket (Widget).
 * Support Ticket List (Widget). To list recent/ specific tickets in the widget 
   area.
 * Additional file types are supported in the PRO version. Set supported file types
   from admin panel.
 * Manage email contents from admin panel. Emails that are fired when a new ticket
   is created or admin posts a reply.
 * Option to list all support tickets submitted by users. So that visitors can view
   tickets and replies.
 * Set custom name for the administrator.
 * Advanced ticket search.

> Post your plugin related queries at [https://www.aviplugins.com/support.php](https://www.aviplugins.com/support.php)

## 스크린샷

 * [[
 * Support tickets listing in admin panel.
 * [[
 * Ticket edit page admin panel.
 * [[
 * Create support ticket front end.
 * [[
 * Search ticket front end.
 * [[
 * Support tickets listing front end.
 * [[
 * Settings view 1
 * [[
 * Settings view 2
 * [[
 * Admin Panel Notification
 * [[
 * Frontend Notification

## 설치

 1. Upload `wp-support-ticket.zip` to the `/wp-content/plugins/` directory.
 2. Activate the plugin through the ‘Plugins’ menu in WordPress.
 3. Go to `Settings-> WP Support`, and set some options. It’s really easy.
 4. Use shortcodes or functions to display uploaded files in frontend.

Registered in users will be able to create support tickets.

 1. Create a new page and put [create_support] Shortcode in that page. This will be
    the page from where users will be able to create a support ticket thread.
 2. Create another page and put [ticket] Shortcode in that page. The tickets created
    by the registered users will be listed in this page. From this page users will 
    be able to reply to already created tickets.
 3. Admin can View/ Reply to a ticket from admin panel.
 4. Emails will be sent to respective Admin or Users each time a ticket is created 
    or replied.

#### Translations

 * German translation is provided by Luca Passoni

If you want to translate the plugin in your language please translate the sample.
PO file and mail me the the file at demoforafo@gmail.com and I will include that
in the language file. Sample .PO file can be downloaded from [here](https://www.aviplugins.com/language-sample/wp-support-ticket-da_DK.po)

## FAQ

### When I click on a Ticket I get 404 page not found error

 1. Make sure the “Ticket Shortcode Page” is selected at Settings -> WP Support. Please
    select the page where you have entered the [ticket] shortcode.
 2. Please go to Settings -> Permalinks and Save the Permalink Settings.

For other plugin related queries please email me at demoforafo@gmail.com or Post
your queries here https://www.aviplugins.com/support.php

## 후기

![](https://secure.gravatar.com/avatar/c57be8ebbe55b2fd2e8c082dc379d2c01bc583440e936e0ae1fc5aae8839ed9a?
s=60&d=retro&r=g)

### 󠀁[problems found](https://wordpress.org/support/topic/problems-found/)󠁿

 [jeanlarrota32](https://profiles.wordpress.org/jeanlarrota32/) 2022년 11월 25일
답글 2개

I’m testing the plugin, and unfortunately it has some errors like the following:–
The plugin is not compatible or does not have the possibility to add specific role
capabilities so modify the following file plugins\wp-support-ticket\includes\class-
ticket.php adding the following code 'capability_type' => 'pl_support', 'capabilities'
=> array( 'edit_pl_support' => 'edit_pl_support', 'read_pl_support' => 'read_pl_support','
delete_pl_support' => 'delete_pl_support', 'edit_pl_supports' => 'edit_pl_supports','
edit_others_pl_supports' => 'edit_others_pl_supports', 'publish_pl_supports' => '
publish_pl_supports', 'read_private_pl_supports' => 'read_private_pl_supports', '
create_pl_supports' => 'edit_pl_supports', ), – If I am creating a tickect, and 
I only leave the title entered, it generates an error, since the image does not 
fit – also detected an error in the code plugins\wp-support-ticket\includes\class-
ticket-meta.php pass this $message1 .= __('Hello,','wp-support-ticket') . "\r\n\
r\n"; to $message1 = __('Hello,','wp-support-ticket') . "\r\n\r\n"; –

![](https://secure.gravatar.com/avatar/575de4774e667c30f013943ee4a09af7a50082978e0910cdd533963c6e0b0920?
s=60&d=retro&r=g)

### 󠀁[AWESOMEEEE!!!!](https://wordpress.org/support/topic/awesomeeee-2/)󠁿

 [SunilPrajapati](https://profiles.wordpress.org/sunil25393/) 2018년 1월 4일 답글
1개

This is best and very simple plugin for support management. thanks.

![](https://secure.gravatar.com/avatar/c88230ea8bc80b63aa963929f2d058006022ac9b9c368ff7baa00990e523fa29?
s=60&d=retro&r=g)

### 󠀁[User Support Solution.](https://wordpress.org/support/topic/user-support-solution/)󠁿

 [aviplugins.com](https://profiles.wordpress.org/avimegladon/) 2017년 2월 8일

This is a easy to use user support plugin. 🙂

 [ 모든 6 평가 읽기 ](https://wordpress.org/support/plugin/wp-support-ticket/reviews/)

## 기여자 & 개발자

“WP Support Ticket”(은)는 오픈 소스 소프트웨어입니다. 다음의 사람들이 이 플러그인에
기여하였습니다.

기여자

 *   [ aviplugins.com ](https://profiles.wordpress.org/avimegladon/)

[자국어로 “WP Support Ticket”(을)를 번역하세요.](https://translate.wordpress.org/projects/wp-plugins/wp-support-ticket)

### 개발에 관심이 있으십니까?

[코드 탐색하기](https://plugins.trac.wordpress.org/browser/wp-support-ticket/)는,
[SVN 저장소](https://plugins.svn.wordpress.org/wp-support-ticket/)를 확인하시거나,
[개발 기록](https://plugins.trac.wordpress.org/log/wp-support-ticket/)을 [RSS](https://plugins.trac.wordpress.org/log/wp-support-ticket/?limit=100&mode=stop_on_copy&format=rss)
로 구독하세요.

## 변경이력

#### 3.4.7

 * Bug fixed.

#### 3.4.6

 * Improvements.

#### 3.4.5

 * Bug fixed.

#### 3.4.4

 * Different classes added on ticket reply DIVs.

#### 3.4.3

 * Dismiss all notifications bug fixed.

#### 3.4.2

 * Bug fixed.

#### 3.4.1

 * Bug fixed.

#### 3.4.0

 * New ticket getting scheduled status bug fixed and some other bug fixes.

#### 3.3.2

 * Some design modifications are made in plugin settings section.

#### 3.3.1

 * Plugin code structure updated. Now the plugin will work much faster.

#### 3.3.0

 * Plugin code updated. jQuery validation plugin added. Notificatio message display
   updated.

#### 3.2.9

 * Sort by last post date. This will work after a new reply is added on the old 
   tickets. New tickets will not have any issues.

#### 3.2.8

 * Bug fixed.

#### 3.2.7

 * Bug fixed.

#### 3.2.6

 * loopback issue fixed.

#### 3.2.5

 * Message display updated.

#### 3.2.4

 * Bug fixed.

#### 3.2.3

 * Ticket Notification Message added in admin panel and front-end. Notification 
   messages will be displayed when admin logs-in to admin panel or users logs-in
   to their account. The notification messages will be displayed throughout the 
   site and will not be removed untill the new message is viewed. There is also 
   an option to Clear All the message at once. Please Note: For this to work, once
   the plugin is updated please deactivate and reactivate the plugin once.

#### 3.2.3

 * In this update Notification messages will be displayed after login in admin panel
   as well as in the front-end. Notification messages will be displayed when new
   ticket is created or new reply is posted.

#### 3.2.2

 * Plugin code updated.

#### 3.2.1

 * Plugin code updated. Plugin Dashboard structure updated.

#### 3.2.0

 * Plugin code updated.

#### 3.1.1

 * Plugin CSS style updated for simpler display.

#### 3.1.0

 * Plugin code modifications.

#### 3.0.0

 * Code updated with some security modifications.

#### 2.2.3

 * aviplugins.com news feed dashboard widget added.

#### 2.2.2

 * Admin settings page updated.

#### 2.2.1

 * Some bug fixed.

#### 2.2.0

 * File upload bug fixed in admin panel.

#### 2.1.0

 * The plugin is now multilingual. Fixed ticket details link bug.

#### 2.0.0

 * Notice message bug fixed.

#### 1.1.1

 * Little modificatios done in ticket reply page (admin panel).

#### 1.0.2

 * Email notifications are added.

#### 1.0.1

 * This is the first release.

## 기초

 *  버전 **3.4.7**
 *  최근 업데이트: **3년 전**
 *  활성화된 설치 **90+**
 *  워드프레스 버전 ** 2.0.2 또는 그 이상 **
 *  다음까지 시험됨: **6.2.9**
 *  언어
 * [English (US)](https://wordpress.org/plugins/wp-support-ticket/)
 * 태그:
 * [reply](https://ko.wordpress.org/plugins/tags/reply/)[support](https://ko.wordpress.org/plugins/tags/support/)
   [Support Ticket](https://ko.wordpress.org/plugins/tags/support-ticket/)[wordpress support](https://ko.wordpress.org/plugins/tags/wordpress-support/)
 *  [고급 보기](https://ko.wordpress.org/plugins/wp-support-ticket/advanced/)

## 평점

 별 5점 만점에 3.7점.

 *  [  4/5-별점 후기     ](https://wordpress.org/support/plugin/wp-support-ticket/reviews/?filter=5)
 *  [  0/4-별점 후기     ](https://wordpress.org/support/plugin/wp-support-ticket/reviews/?filter=4)
 *  [  0/3-별점 후기     ](https://wordpress.org/support/plugin/wp-support-ticket/reviews/?filter=3)
 *  [  0/2-별점 후기     ](https://wordpress.org/support/plugin/wp-support-ticket/reviews/?filter=2)
 *  [  2/1-별점 후기     ](https://wordpress.org/support/plugin/wp-support-ticket/reviews/?filter=1)

[Your review](https://wordpress.org/support/plugin/wp-support-ticket/reviews/#new-post)

[모든  리뷰 보기](https://wordpress.org/support/plugin/wp-support-ticket/reviews/)

## 기여자

 *   [ aviplugins.com ](https://profiles.wordpress.org/avimegladon/)

## 지원

할 말 있으신가요? 도움이 필요하신가요?

 [지원 포럼 보기](https://wordpress.org/support/plugin/wp-support-ticket/)

## 기부

이 플러그인이 발전하도록 도우시겠습니까?

 [ 이 플러그인에 기부하기 ](https://www.aviplugins.com/donate/)