Ticketleo Events

FAQ

How do I display the performances of an event?

After installing and activating the plugin, add the “Single event” block in the block editor. Enter the corresponding event ID to display your performances on your website.

Where do I find the event ID of an event?

1. In your Ticketleo dashboard, open the “Overview” menu section and go to the “Events” category. There you will find the overview of all your events.
2. At the top you will find a list of all your upcoming events. Pick any one of them to copy its event ID.
3. You will get to the overview of your event. On the right side you will find the event link, which contains the event ID.
4. Copy it and enter it in the “Single event” block, in the block settings, under “Event ID“.

How do I display all my events?

After installing and activating the plugin, add the “All events” block in the block editor. Enter the corresponding user ID to display your events on your website.

Where do I find my user ID?

1. In your Ticketleo dashboard, open the “Overview” menu section and go to the “Events” category. There you will find the overview of all your events.
2. The box “Link for the event overview” appears. On the right side you will find the link containing your user ID.
3. Copy it and enter it in the “All events” block, in the block settings, under “User ID“.

What do I do if no events are displayed?

Error messages are generally shown in the block editor. Check the error message and act accordingly.

How can I customize the presentation of my events?

When you select the block in the block editor, you can choose one of three display options from a dropdown menu, such as a tabular view, list view, or tile view.
In addition, depending on the block, you can show or hide metadata such as the event status.

What happens if I enter a wrong user or event ID?

If an invalid user or event ID is entered, the plugin shows an error message in the block editor.
On the front-end page, nothing is displayed in this case.

Is my Ticketleo data up to date?

Yes, the plugin fetches the data directly from the Ticketleo API. If you make changes to your events in Ticketleo, they are automatically updated on your WordPress site.

How do I handle error messages?

• “User 123 does not exist”: Check whether you entered your user ID correctly.
  Verify that public event data exists on Ticketleo for the corresponding user.
• “Event XYZ does not exist”: Check whether you entered the event ID correctly.
  Verify that the corresponding event on Ticketleo is public and not hidden.
• “Event XYZ is not public”: Check whether the event is public.
  Hidden events are not returned by the API.
• “You have not yet created any events”: Check whether your events are public.
• “You have not yet created any performances”: Make sure you have created at least one event with at least one performance so it can be displayed at all.

How can I activate the reservation interface?

Select the “Single event” block and enable the “Integrate reservation interface” checkbox in the block settings. This loads the native Ticketleo reservation component directly on your page instead of the standard view options.

Important: Your domain must be authorized in Ticketleo for this. Open the desired event in Ticketleo, click “Integration” under “Configuration” in the left sidebar, enter the domain of your website (e.g. my-website.com) under “Domain“, and click “Add“. It can take up to five minutes until the authorization becomes active.

The reservation interface stays empty – what now?

Check whether your domain is authorized for the event under “Configuration → Integration”. Without authorization, Ticketleo blocks the embed. After adding the domain, it can take up to five minutes until the change becomes active.