Nirweb support


Aside from news websites, almost all websites of the world require a support system, do you agree?
The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.

So we have agreed that using a support plugin is a need for every website, even yours, dear friend .

Well! The question that arises now is what features should a good support plugin have?

wordpress & woocommerce support plugin Demo / user&pass: demo

To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!

The ability to define infinite departments
If your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.

The ability to define infinite representatives.
We will still be by your side if you need to add various representatives to your team.

Complete accordance with WooCommerce and Easy Digital Downloads

If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!

Prepared answers
Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing

Searching the tickets
Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!

All sections being AJAX and therefore doubly beautiful.
We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.

Floating support icon on the website
You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!

List of some features

  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Products
  • Unlimited Departments
  • Unlimited Pre answer
  • Agents can create tickets on behalf of users
  • Agents can view only their tickets or all tickets
  • Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.
  • Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.
  • And …


  • Ticket list for the user
  • Send New Ticket
  • Ticket page
  • Tickets page for admin
  • Departments
  • Pre answer
  • FAQs
  • Email Settings


  1. Upload plugin file to the \”/wp-content/plugins/\” directory.
  2. Activate the plugin through the \”Plugins\” menu in WordPress.


Is this plugin compatible with WooCommerce?

Yes, this plugin adds to the WooCommerce panel automatically and provides the option to select a product when sending a ticket.


2022년 12월 18일
متاسفانه پر از باگ هست. چون در حال استفاده بود، مجبورم کلی باگ فاجعه ازش بگیرم ..تا بتونم ادامه بدم. به هیچ عنوان استفاده نکنید.
2022년 11월 17일 1 reply
افزونه دارای ایرادات فنی بسیار زیادی هست و حیف این همه زمان که برای نصب افزونه گذاشتیم و حیف این همه زمان که برای برنامه نویسیش گذاشته شده
2022년 9월 17일
Grateful you created this plugin, it is amazing!
2022년 3월 26일
خیلی جالب و عالی هستش امیدوارم همچنان به کارتون ادامه بدین. تشکر
모든 11 평가 읽기

기여자 & 개발자

“Nirweb support”(은)는 오픈 소스 소프트웨어입니다. 다음의 사람들이 이 플러그인에 기여하였습니다.


“Nirweb support”(이)가 1(으)로 번역되었습니다. 기여해 주셔서 번역자님께 감사드립니다.

자국어로 “Nirweb support”(을)를 번역하세요.

개발에 관심이 있으십니까?

코드 탐색하기는, SVN 저장소를 확인하시거나, 개발 기록RSS로 구독하세요.


= 3.0.1=
* added: Added pagination for tickets

= 3.0=
* added: Redesigning the appearance of the plugin
* fixed: some reported bugs

= 2.8.6=
* added: Add a request message while answering the ticket
* fixed: some reported bugs

= 2.8.4=
* fixed: some reported bugs

= 2.8.3=
* fixed: some reported bugs

= 2.8.2=
* fixed: some reported bugs

= 2.7.9=
* fixed: Coordination with NirWeb user panel plugin v4.2.2

= 2.7.8=a
* fixed: some reported bugs

= 2.7.7=
* fixed: remove sweetalert

= 2.7.6=
* added: Turkish translation
* fixed: Coordination with Nir Web user panel plugin v4.1.5

  • fixed: Plugin translation problem


  • added : Coordination with Nir Web user panel plugin
  • fixed: Problems have been reported


  • added : Change the appearance of the admin area
  • fixed: Problems have been reported